How do I change my delivery date, address or delivery method?

For FBN Direct® orders, you can request changes to delivery date, delivery address or delivery method (delivery to pickup and vice versa) right in your FBN® account if your order meets the following criteria:

• No items in the order have shipped or been picked up

• Request is 7+ days before the delivery/pickup date noted in your Order History or Sales Order Acknowledgement

Please Note:

• Available delivery dates will start from 15 days from request date to give our teams enough time to process your request and coordinate logistics.

  • Example: If you submit a request on April 2, the earliest delivery date would be April 17.

• The request will apply to all items on the order. If you have a request for a specific item in the order, please note that in the comments section in the request. We will do our best to accommodate.

• Address change requests may affect the delivery/pickup date.

Web Instructions

• Sign in to your FBN account and go to Order History. You can also get here by clicking on the Shop tab and then Orders in the left hand menu.

• Find the Sales Order you would like to change and click on View Order Details. 

• If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change. 

  • If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com.

• Click on the relevant button and follow the prompts to submit your change request. 

• Once submitted, our customer service team will review and follow up with you to confirm if your request was approved. 

App Instructions

• Sign in to the FBN app.

• Tap on the Shop tab at the bottom of the screen.

• Tap on the List icon in the top right of the screen.

• Find the Sales Order you would like to change and tap on View details. 

• If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change. 

  • If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com.

• Click on the relevant button and follow the prompts to submit your change request. 

• Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.