What are your delivery and product guarantee policies?
03 May 2019
For pre-season deliveries (on or prior to April 14 of the Program Year), we will use commercially reasonable efforts to deliver products by the estimated delivery date specified in the Sales Order Acknowledgement or Order History page in your fbn.com account, but reserves the right to deliver products after February 1st and up to three (3) business days after the specified estimated delivery date.
For in-season deliveries (on or after April 15 through the end of the Program Year), we will use commercially reasonable efforts to deliver products by the estimated delivery date specified in the Sales Order Acknowledgement, which will vary based on product ordered, geography, changes in inventory or delivery capacity, and date and time of order placement.
If we're unable to deliver within the timeframes noted above and you cannot accept a later delivery date, we will cancel the order and refund 100% of the product price actually paid.
If Products arrive visibly damaged or with the Product label removed, missing or illegible, it is Buyer’s responsibility to immediately reject the Product and not accept delivery. If delivered Product is damaged, Buyer must indicate the damage on the delivery receipt and contact Seller within twenty-four (24) hours for correction. Except as otherwise provided, if the Product arrives in a state that renders it unusable in Seller’s sole determination or if the Product does not conform to the label, Seller will attempt to send a replacement as soon as practicable in Seller’s sole determination. If Seller is unable to send a replacement Product in time, Seller may cancel the applicable Sales Order Acknowledgment and refund Buyer 100% of the Product price actually paid by Buyer. In order to qualify for the aforementioned refund, Buyer must either provide evidence of Product disposal (in the case of Product where disposal is regulated, through a state-sponsored or state-registered disposal program) or return to Seller the affected Product unused and in original packaging condition.
A. Seller is not responsible for any delivery delays, caused by an unforeseen circumstance outside of Seller’s control, such as a strike, natural disaster, severe winter storm, or an unexpected supply shortage.
B. If the Buyer is more than 60 days past due on any payments owed by Buyer to Seller, whether in connection with this or a prior, contemporaneous or future Sales Order, this policy does not apply.
Do you have additional questions?
Call or text +1-844-200-3276