Frequently Asked Questions

To seamlessly connect your contracts, tickets, and settlements from your grain buyer, please follow the instructions in this article: How do I load my contracts, tickets, and settlements into the FBN app? If you’d like to manually add any additional contracts, start by tapping on the Market icon and then tap on My Sales at the top of the Market screen. Once in the My Sales page you can start adding manual contract information by tapping on the Add Sale button, located in the top right corner of the My Sales page. After tapping on Add Sale, you will be given three options: Contract This option is used in most cases, and is designed for users to be able to enter information on an individual contract. Once selected the user will be able to enter the following contract information: Contract Type Pricing Information Commodity Buyer Name Date of Sale Quantity Committed Crop This section is designed for users working with an FBN ® advisor. If you are an FBN Advisory customer and have any questions, please reach out directly to your FBN Crop Marketing Advisor. Generic Crop Sale This section is designed to enter in a single average price for multiple contracts, instead of entering them individually. Once a user has manually entered in contract information, they will be able to find that information in My Sales.

For FBN Direct ® orders, you can request changes to delivery date, delivery address or delivery method (delivery to pickup and vice versa) right in your FBN ® account if your order meets the following criteria: No items in the order have shipped or been picked up Request is 7+ days before the delivery/pickup date noted in your Order History or Sales Order Acknowledgement Please Note: Available delivery dates will start from 15 days from request date to give our teams enough time to process your request and coordinate logistics. Example: If you submit a request on April 2, the earliest delivery date would be April 17. The request will apply to all items on the order. If you have a request for a specific item in the order, please note that in the comments section in the request. We will do our best to accommodate. Address change requests may affect the delivery/pickup date. Web Instructions Sign in to your FBN account and go to Order History . You can also get here by clicking on the Shop tab and then Orders in the left hand menu. Find the Sales Order you would like to change and click on View Order Details .  If your order meets the above criteria, you will see buttons for Request Delivery Date Change and R equest Address Change .  If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com. Click on the relevant button and follow the prompts to submit your change request.  Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.  App Instructions Sign in to the FBN app. Tap on the Shop tab at the bottom of the screen. Tap on the List icon in the top right of the screen. Find the Sales Order you would like to change and tap on View details .  If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change .  If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com. Click on the relevant button and follow the prompts to submit your change request.  Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.

Tap on the Market icon at the bottom of the app, and then tap on My Sales at the top of the Market screen. My Sales will open and you will just need to make certain the dropdown menu is displaying Settlements to view all of your imported settlements. How To: Find Contracts, Scale Tickets and Settlements on the FBN App

Tap on the Market icon at the bottom of the app, and then tap on My Sales at the top of the Market screen. My Sales will open and you will just need to make certain the dropdown menu is displaying Tickets to view all of your imported scale tickets. From this point your most recent Applied Tickets will populate. To see Unapplied Tickets , click the Status box and click unapplied. How To: Find Contracts, Scale Tickets and Settlements on the FBN App

Yes. If you would like to view the sales data through the FBN App, you’ll need to follow the steps in the article " How do I load my contracts, tickets, and settlements into the FBN app? " to get started. FBN membership is free , and you are not obligated to buy anything from FBN or contribute any other data.

Basis charts are an additional feature located in the Favorites tab of Bids. To find the basis charts/mapping tool, tap on the Market icon at the bottom of the app, and then tap on Bids at the top of the Market screen. Once in the Bids screen, make sure you are under YOUR FAVORITES . Then, select a location and tap on a delivery period. The graph displays three different data sets over the past 12 months: the locations' basis history, the regional average and the five year average. You can get out of this view by clicking the X in the top right corner. How To: View and Manage Bids on the FBN App

Adding additional favorites can be done by first clicking ALL CASH BIDS to the left of YOUR FAVORITES . Once in ALL CASH BIDS enter your desired location in the “ Search for a buye r” box. Below your desired location will populate, at this point simply tap on the star next the bid. Once you have selected a favorite, the star will become solid blue. At this point the location will be added to your favorites list, which you can get back to by clicking on the YOUR FAVORITES tab right of ALL CASH BIDS . You can also remove the favorite at any time by clicking on the star again. The Favorites feature allows you to indicate your preferred delivery locations and automatically view them separately. To get more detail on your favorites you can press on the Your Favorites tab, directly right of All Cash Bids. By clicking this tab it will bring you to a view with only your favorited locations. How To: View and Manage Bids on the FBN App

Tap on the Market icon at the bottom of the app, and then tap on Bids at the top of the Market screen. If you have synced your account with an FBN ® partner this will automatically default to Your Favorites , which will include the bids to your synced locations. If your account has Favorite locations set up, you can also see this information in your Market Home screen. This view highlights the nearby prices of your two closest favorited locations. You can expand this to a full view of your favorites by clicking “View Favorites Bids”. How To: View and Manage Bids on the FBN App

Sometimes, contract information does not refresh automatically. On the My Sales tab, change the “All” filter to something else and then change it back to “All” which will refresh the information being displayed. To narrow down what you are looking for, click the filter icon on the right hand side of the screen. Then you will be able to filter your contracts by: Date, Actions Needed, Legal Entity, Location, and Crop. If you need support, feel free to reach out using the contact information below:

Tap on the Market icon and then tap on My Sales at the top of the Market screen. Once the My Sales page opens, verify the dropdown menu is displaying Contracts to view the imported contracts from your grain buyer(s) who are FBN ® Commercial Partners as well as contracts you have manually uploaded. How To: Find Contracts, Scale Tickets and Settlements on the FBN App