How do I return or request pick up of empty containers?

Nov 22, 2023

FBN® customers in Canada can initiate a return of empty containers by contacting FBN Customer Support at 1-844-200-3276 or support@farmersbusinessnetwork.com.

Conditions for Empty Container Pickup

Detailed Requirements for Containers

Containers must be in a condition to be reused/recycled (if a grower is uncertain on whether an empty is in acceptable condition, they can send pictures to FBN Customer Support to ensure acceptable quality. See these examples from a few refurbishing companies showing empty containers in unacceptable conditions).

  • Containers are jug, drum, or tote package size

  • Outside of container must be free from product contamination and dirt

  • Container cannot have been used for any product other than that listed on the original label

  • All original labels, markers, hazmat classifications, etc., must be legible and in place

  • Jugs

    • Jugs are emptied, triple rinsed and cleaned properly with no residual product

    • Remove caps and booklets (place in garbage); leave the glued-on label. Remove metal handle from fertilizer pails. Lastly, ensure the empty jugs are placed in a Cleanfarms or other polyethylene bag*

      • *Seed treatments need to be separated out into separate bags

  • Totes

    • All valves must be closed

    • Totes contain no more than 2” of residual product

    • Bottles must be intact, free of punctures, cuts and cracks

    • Bottles must be secured with the proper fill caps, gaskets and bungs

    • Bottles should not be painted, marked or covered with residue

    • Totes must be securely closed with original lids and closures and lids and closures need to be operational

    • Cage must be free of excessive rust and bowing and there should be no or few broken welds or missing bolts

    • Cages should not be painted, marked or covered with residue

  • Drums

    • Drums contain no more than 2” of residual product

    • Bottles must be intact, free of punctures, cuts and cracks

    • Bottles must be secured with the proper fill caps, gaskets and bungs

    • Bottles should not be painted, marked or covered with residue

Detailed Requirements for Pallets

  • Plastic and steel pallets must have all welds and bolts intact with no broken or bent corners

  • Wooden pallets must have no broken or missing boards

Important things to note:

  • FBN does not have the footprint of brick and mortar locations spread across Western Canada of traditional retail and we do not charge deposits on our drums and totes. Because of this, it is not reasonable to expect that empty containers will be picked up immediately. They will be picked up when there are other deliveries or returns in the area and special trips will not be made for a single pick up. Depending on the time of year, this could lead to waiting a few days to a few months for the pickup to occur.

  • The consolidation of empties at a single location between growers in an area will generally lead to quicker pickups.

Program is subject to change.

Do you have additional questions?

Email support@farmersbusinessnetwork.com

Call or text +1-844-200-3276