Frequently Asked Questions

Basis charts are an additional feature located in the Favorites tab of Bids. To find the basis charts/mapping tool, make sure you are in the Market section, and then tap on Bids at the top of the Market screen. Once in the Bids screen, make sure you are in the YOUR FAVORITES tab. Then select a location and tap on a delivery period . The graph displays three different data sets over the past 12 months: the locations' basis history, the regional average and the five year average. You can get out of this view by clicking the X in the top right corner. Video: How to View and Manage Bids on the FBN App

First, click on the designated link listed for your buyer below. Note that the process is different from the general member sign up process, so please make sure to use one of the links below: ADM POET Grain Western Plains Energy Attebury Grain Danvers Farm Partners Then, follow these steps to connect the sales data from your buyer to the FBN ® app: Enter the mobile phone number your grain buyer uses to identify your account, and you’ll be sent a text message with a unique link.  Click the link in the text you received and install the FBN app. When you first open the app, you’ll see a page with your buyer’s logo. Click “Connect with [your buyer’s name]” and that will initiate the process to add your sales data to your FBN account. If you do not receive a confirmation code during the onboarding process, please text “start” to 326326. By texting "start" to 326326, this will allow automated communications from FBN to reach you in order to verify your contact information to complete the process to connect your sales data from your buyer to the FBN ® app. Message and data rates may apply. Text "HELP" for help & "STOP" to cancel at anytime More information is available in our Terms of Service and Privacy policy Video: How to Connect to Your Grain Buyer in the FBN App

FBN® periodically offers promotions and special savings on a variety of products throughout the year. To see the latest promotions and special offers, log into FBN.com or the FBN app .

For FBN Direct ® orders, you can request changes to delivery date, delivery address, or delivery method (changing from delivery to pickup or from pickup to delivery) right in your FBN ® account if your order meets the following criteria: No items in the order have shipped or been picked up Request is 7+ days before the delivery/pickup date noted in your Order History or Sales Order Acknowledgement Please note: Available delivery dates will start from 15 days from request date to give our teams enough time to process your request and coordinate logistics. Example: If you submit a request on April 2, the earliest delivery date would be April 17. The request will apply to all items on the order. If you have a request for a specific item in the order, please note that in the comments section in the request. We will do our best to accommodate. Address change requests may affect the delivery/pickup date. Requesting Changes via FBN.com Sign in to your FBN account and go to Order History . You can also get here by clicking on the Shop tab and then Orders in the left hand menu. Find the Sales Order you would like to change and click on View Order Details .  If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change .  If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com. Click on the relevant button and follow the prompts to submit your change request.  Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.  Requesting Changes via the FBN App Sign in to the FBN app. Tap on the Shop . Tap on the List icon in the top right of the screen. Find the Sales Order you would like to change and tap on View details .  If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change .  If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com. Click on the relevant button and follow the prompts to submit your change request.  Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.

If you have integrated your MyJohnDeere account with your FBN® account but still do not see your data in FBN , please check your MyJohnDeere account permissions by following the steps below: Sign into your MyJohnDeere account Open Operations Center Click Setup and a dropdown will appear Click on Team at the very bottom of the list Now click on the Connections just below the address Find the FBN John Deere Integration connection Click on FBN John Deere Integration After the popup box shows, click on Access Make sure under Access it says Can Access Scroll down a bit and make sure Locations is set to level 3 If either of those aren’t the case, click Edit in the bottom right of the popup and edit the necessary parts to ensure everything is set correctly

The easiest way for a farmer to share their field boundaries is to connect their FBN® account with John Deere Operations Center or Case IH’s AFS Connect. John Deere Operations Center and AFS Connect are cloud platforms that store their agronomic information from John Deere and Case IH machines. Farmers Business Network has an API integration with John Deere and CNH that connects this information with FBN.com. Here are instructions to connect your John Deere and CNH account with FBN.com: Sign in to your FBN account . Go to the Integrations page - found under the Analyze tab > My Data > Integrations . Click on the John Deere or CNH button. If you agree to add this integration, click on the Connect with John Deere/Connect with CNH button. If you are not currently signed into MyJohnDeere/AFS Connect, you will be required to sign in. Once signed in, you will see a page from MyJohnDeere/AFS Connect asking if you want to allow FBN access to your account data. Select Allow . If the request was successful and FBN was able to finish the integration, you will see your MyJohnDeere/AFS Connect account listed as an integration. If the request failed or there was an error, you will see the integrations page with an error message. Retry the process again if this happens or contact us for help. After the data in your account has finished syncing with FBN , you will see the Last Sync date. You are now integrated with your MyJohnDeere/AFS Connect account and all files uploaded to MyJohnDeere/AFS Connect will automatically upload to your FBN account for processing, cleaning and analyzing! If you do not have a MyJohnDeere/AFS Connect account, the next easiest way for you to share field boundaries is to use Fieldview. Fieldview is a cloud platform that stores farmers' agronomic information from Fieldview devices. You can easily share information from Fieldview using the instructions below: Log in to Field View on your computer. Click the Data tab on the top of the screen and then Data Manager in the drop down that appears. This screen will automatically populate a list of all your events by field. Check all the field events at once by clicking the small box at the very top of this list that is located right under “20/20 Field Map Data” in FieldView. Then on the right side of that same screen, click the Actions button and then the Share Fields button. Type in the email data@farmersbusinessnetwork.com and hit Send . Change selected year and repeat steps 3 - 6 for each of the years your system has data. If you do not have MyJohnDeere, AFS Connect, or Fieldview, you can share precision yield data from other software providers. Instructions can be found at https://www.fbn.com/community/faq/topic/importing-data If you do not have precision yield data, you should share your field boundaries via FSA Maps. Here are instructions for sharing FSA maps with FBN : Go to the FSA office and request maps for acres enrolled in the sustainability program Email or text images of the maps to data@farmersbusinessnetwork.com Once maps are uploaded, the next step is to schedule a survey with a Farmers Business Network Sustainability Program Lead (SPL). You will receive an email from your assigned SPL and can check their calendar availability to schedule a meeting.

FBN® customers in Canada can initiate a return of empty containers by contacting FBN Customer Support at 1-844-200-3276 or support@farmersbusinessnetwork.com . Conditions for Empty Container Pickup Empty container location is within 320 kilometers of one of the following FBN owned warehouses: Saskatoon, 127 Prospect Rd, Corman Park No. 344, SK S7R 0H9 Yorkton, 236 Myrtle Ave, Yorkton, SK S3N 1R4 Customer has a forklift, tractor, etc. and is able to load empty containers into truck. Containers/pallets (if product is palletized) must be return ready based on below requirements. Customer must sign a certification form at the time of pickup stating the products were sold to them by FBN and that the empty containers align with the conditions stated below. We will not accept any empty containers without this form being signed. Detailed Requirements for Containers Containers must be in a condition to be reused/recycled (if a grower is uncertain on whether an empty is in acceptable condition, they can send pictures to FBN Customer Support to ensure acceptable quality. See these examples from a few refurbishing companies showing empty containers in unacceptable conditions). Containers are jug, drum, or tote package size Outside of container must be free from product contamination and dirt Container cannot have been used for any product other than that listed on the original label All original labels, markers, hazmat classifications, etc., must be legible and in place Jugs Jugs are emptied, triple rinsed and cleaned properly with no residual product Remove caps and booklets (place in garbage); leave the glued-on label. Remove metal handle from fertilizer pails. Lastly, ensure the empty jugs are placed in a Cleanfarms or other polyethylene bag* *Seed treatments need to be separated out into separate bags Totes All valves must be closed Totes contain no more than 2” of residual product Bottles must be intact, free of punctures, cuts and cracks Bottles must be secured with the proper fill caps, gaskets and bungs Bottles should not be painted, marked or covered with residue Totes must be securely closed with original lids and closures and lids and closures need to be operational Cage must be free of excessive rust and bowing and there should be no or few broken welds or missing bolts Cages should not be painted, marked or covered with residue Drums Drums contain no more than 2” of residual product Bottles must be intact, free of punctures, cuts and cracks Bottles must be secured with the proper fill caps, gaskets and bungs Bottles should not be painted, marked or covered with residue Detailed Requirements for Pallets Plastic and steel pallets must have all welds and bolts intact with no broken or bent corners Wooden pallets must have no broken or missing boards Important things to note: FBN does not have the footprint of brick and mortar locations spread across Western Canada of traditional retail and we do not charge deposits on our drums and totes. Because of this, it is not reasonable to expect that empty containers will be picked up immediately. They will be picked up when there are other deliveries or returns in the area and special trips will not be made for a single pick up. Depending on the time of year, this could lead to waiting a few days to a few months for the pickup to occur. The consolidation of empties at a single location between growers in an area will generally lead to quicker pickups. Program is subject to change.

The default cost for transportation in FBN® Market Home is $.01 bu/mi. The system calculates this number based on the average trucking rates offered by various trucking companies and co-ops. If you are receiving your estimated transportation cost based on cost per load you can use the following conversion to determine your estimated cost in $/bu/mi: Total Load Cost ($) / Total # of miles (mi) = Cost per Mile ($/mi) then... Cost per Mile ($/mi) / Number of bushels (bu)* *maximum capacity for most loads are 55,000 lbs, which is 982.143 bushels

The easiest way to electronically sign the Terms of Sale (Master Distribution Agreement) is to check your inbox for an email from Farmers Business Network® and click the link within the email. You can also electronically sign via your account on FBN.com or in the mobile app. Go to the Agreements page On FBN.com , sign in and click on Shop . Then click on Agreements in the left hand menu. In the mobile app , tap on Shop and then tap on Agreements . Click on View and Accept and follow the prompts. You may need to click Save on each section to then be able to click on Continue . Please double check that all Billing Contact information shown is correct. On the Master Distribution Agreement, click into the agreement and scroll through to the end. Then, select the checkbox for "I have read and agree to these terms and conditions" and click Accept . The Master Distribution Agreement has now been signed and submitted. This will show an “active” status on the Agreements page. To change the Billing Contact details at any time, come back to the Agreements page to update your information. If you do not have an FBN® account and have received an email to agree to the Terms of Sale, please follow these steps: Click on the link within the email and enter the same email address that received the "Agree to Terms of Sale" email. You will either be logged automatically into FBN or will receive an email to access the FBN account. Didn’t receive the email? Call 1-844-200-3276 or email support@farmersbusinessnetwork.com for help. Please reference your email address so that we can verify against the email we have on file. If the order does not require a RUP Contact, skip to the next step. If you are the RUP Contact, you’ll see a pop up asking for you to upload a photo of your RUP certificate. Click Cancel to bypass this step and an FBN representative will verify your RUP certificate via the state database. Please note, chemical deliveries are dependent on an unexpired RUP certificate. On the order summary page click the Continue button. You'll now see the Master Distribution Agreement. Click into the box and scroll down to the end. Select the checkbox for “I have and read and agree to these terms and conditions” and click Accept . The Master Distribution Agreement has now been signed and submitted. We will contact you if additional action or information is needed on your part.

Turn off all types of recording and stop the vehicle. Insert the USB flash drive. The USB must be formatted to FAT or FAT32. A “USB Detected”   message will appear if the display recognizes the USB memory device. If the message does not appear, read and accept the troubleshooting tips and try the other USB port (if equipped) or a different USB memory device.  The display’s internal memory has 256 MB of capacity for field data. Press  Menu  and select  GreenStar. Read  and  Accept  any alert messages. Select the Transfer Data  button to start the transfer to the card. Select or create a profile name where the data will be stored on the USB.  If you back up data to an existing profile, the monitor will overwrite all data and settings in that profile. Select whether you’d like to  Delete All Data and Setup Information  from the internal memory. This clears the internal memory and resets the setup information to factory defaults after the backup is done. A green status bar will appear while the data is transferring. When it’s finished, a “Data Transfer is Complete” message will appear. To prevent data loss, do not remove the USB or crank the engine during the data transfer.