Frequently Asked Questions

All of our sustainability programs require that farmers enroll acres that meet the requirements of the program they enrolled in. Once the farmer enrolls in a program, the next step is to share the field boundaries of the acres enrolled. Our goal is to make this step as easy as possible for the farmer. The easiest way for a farmer to share their field boundaries is to connect their FBN® account with John Deere Operations Center or Case IH’s AFS Connect. John Deere Operations Center and AFS Connect are cloud platforms that store their agronomic information from John Deere and Case IH machines. Farmers Business Network has an API integration with John Deere and CNH that connects this information with FBN.com. Here are instructions to connect a farmer's John Deere and CNH account with FBN.com: Sign in to your FBN account . Go to the Integrations page - found under the Analyze tab > My Data > Integrations . Click on the John Deere or CNH button. If you agree to add this integration, click on the Connect with John Deere/Connect with CNH button. If you are not currently signed into MyJohnDeere/AFS Connect, you will be required to sign in. Once signed in, you will see a page from MyJohnDeere/AFS Connect asking if you want to allow FBN access to your account data. Select Allow . If the request was successful and FBN was able to finish the integration, you will see your MyJohnDeere/AFS Connect account listed as an integration. If the request failed or there was an error, you will see the integrations page with an error message. Retry the process again if this happens or contact us for help. After the data in your account has finished syncing with FBN , you will see the Last Sync date. You are now integrated with your MyJohnDeere/AFS Connect account and all files uploaded to MyJohnDeere/AFS Connect will automatically upload to your FBN account for processing, cleaning and analyzing! If farmers do not have a MyJohnDeere/AFS Connect account, the next easiest way for them to share field boundaries is to use Fieldview. Fieldview is a cloud platform that stores farmer’s agronomic information from Fieldview devices. Farmers can easily share information from Fieldview using the below instructions: Log in to Field View on your computer. Click the Data tab on the top of the screen and then Data Manager in the drop down that appears. This screen will automatically populate a list of all your events by field. Check all the field events at once by clicking the small box at the very top of this list that is located right under “20/20 Field Map Data” in FieldView. Then on the right side of that same screen, click the Actions button and then the Share Fields button. Type in the email data@farmersbusinessnetwork.com and hit Send . Change selected year and repeat steps 3 - 6 for each of the years your system has data. If farmers do not have MyJohnDeere, AFS Connect, or Fieldview, they can share precision yield data from other software providers. Instructions can be found at https://www.fbn.com/community/faq/topic/importing-data If farmers do not have precision yield data, they should share their field boundaries via FSA Maps. Here are instructions for sharing FSA maps with FBN: Go to the FSA office and request maps for acres enrolled in the sustainability program Email or text images of the maps to data@farmersbusinessnetwork.com Once maps are uploaded, the next step is to schedule a survey with a Farmers Business Network Sustainability Program Lead (SPL). You will receive an email from your assigned SPL and can check their calendar availability to schedule a meeting.

If you have integrated your MyJohnDeere account with your FBN® account but still do not see your data in FBN , please check your MyJohnDeere account permissions by following the below steps. Sign into your MyJohnDeere account Open Operations Center Click Setup and a dropdown will appear Click on Team at the very bottom of the list Now click on the Connections just below the address Find the FBN John Deere Integration connection Click on FBN John Deere Integration After the popup box shows, click on Access Make sure under Access it says Can Access Scroll down a bit and make sure Locations is set to level 3 If either of those aren’t the case, click Edit in the bottom right of the popup and edit the necessary parts to ensure everything is set correctly

FBN Direct® periodically offers promotions and special savings on a variety of products throughout the year. To see the latest promotions and special offers, log into fbn.com or the FBN app . Go to the Shop page and scroll down to the Promotions & Offers section.

For FBN Direct ® orders, you can request changes to delivery date, delivery address or delivery method (delivery to pickup and vice versa) right in your FBN ® account if your order meets the following criteria: No items in the order have shipped or been picked up Request is 7+ days before the delivery/pickup date noted in your Order History or Sales Order Acknowledgement Please Note: Available delivery dates will start from 15 days from request date to give our teams enough time to process your request and coordinate logistics. Example: If you submit a request on April 2, the earliest delivery date would be April 17. The request will apply to all items on the order. If you have a request for a specific item in the order, please note that in the comments section in the request. We will do our best to accommodate. Address change requests may affect the delivery/pickup date. Web Instructions Sign in to your FBN account and go to Order History . You can also get here by clicking on the Shop tab and then Orders in the left hand menu. Find the Sales Order you would like to change and click on View Order Details .  If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change .  If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com. Click on the relevant button and follow the prompts to submit your change request.  Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.  App Instructions Sign in to the FBN app. Tap on the Shop . Tap on the List icon in the top right of the screen. Find the Sales Order you would like to change and tap on View details .  If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change .  If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com. Click on the relevant button and follow the prompts to submit your change request.  Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.

To seamlessly connect your contracts, tickets, and settlements from your grain buyer, please follow the instructions in this article: How do I load my contracts, tickets, and settlements into the FBN app? If you’d like to manually add any additional contracts, start by making sure you are in the Market section, and then tap on My Sales at the top of the Market screen. Once in the My Sales page you can start adding manual contract information by tapping on the Add Sale button, located in the top right corner of the My Sales page. After tapping on Add Sale, you will be given three options: Contract This option is used in most cases, and is designed for users to be able to enter information on an individual contract. Once selected the user will be able to enter the following contract information: Contract Type Pricing Information Commodity Buyer Name Date of Sale Quantity Committed Crop This section is designed for users working with an FBN® advisor. If you are an FBN Advisory customer and have any questions, please reach out directly to your FBN Crop Marketing Advisor. Generic Crop Sale This section is designed to enter in a single average price for multiple contracts, instead of entering them individually. Once a user has manually entered in contract information, they will be able to find that information in My Sales .

Basis charts are an additional feature located in the Favorites tab of Bids. To find the basis charts/mapping tool, make sure you are in the Market section, and then tap on Bids at the top of the Market screen. Once in the Bids screen make sure you are in the YOUR FAVORITES tab. Then select a location and tap on a delivery period . The graph displays three different data sets over the past 12 months: the locations' basis history, the regional average and the five year average. You can get out of this view by clicking the X in the top right corner. How To: View and Manage Bids on the FBN App

Make sure you are in the Market section, and then tap on Bids at the top of the Market screen. If you have synced your account with a FBN® partner this page will automatically default to Your Favorites tab , which will include the bids to your synced locations. If your account has Favorite locations set up, you can also see this information in your Market Home screen. This view highlights the nearby prices of your two closest favorited locations. You can expand this to a full view of your favorites by clicking “View Favorites Bids”. How To: View and Manage Bids on the FBN App

This feature is only available on the desktop version at FBN.com . Make sure you are in the Market section, and then tap on My Sales at the top of the Market screen. In My Sales, make sure you’re in the Settlements tab to view all of your imported settlements. To then export Settlements , click on the Download button located on the right.

Make sure you are in the Market section, and then tap on My Sales at the top of the Market screen. Once in My Sales, make sure you’re in the Settlements tab to view all of your imported settlements. How To: Find Contracts, Scale Tickets and Settlements on the FBN App

This feature is only available on the desktop version at FBN.com . Make sure you are in the Market section, and then tap on My Sales at the top of the Market screen. Once in My Sales, make sure you’re in the Tickets tab to view all of your imported scale tickets. Once in the Tickets tab, click on the Download button located on the right.