Frequently Asked Questions

FBN® customers in Canada can initiate a return of empty containers by contacting FBN Customer Support at 403-768-1515 or support@farmersbusinessnetwork.com . If you are located in Canada within 320 kilometers of one of the following FBN owned warehouses, specific conditions must be met for a pickup to occur. Please review the conditions noted in the next section. Aldersyde, 450203 82 St E, Aldersyde, AB T0L 0A0 Saskatoon, 127 Prospect Rd, Corman Park No. 344, SK S7R 0H9 Yorkton, 236 Myrtle Ave, Yorkton, SK S3N 1R4 Conditions for Empty Container Pickup Customer has forklift, tractor, etc. and is able to load empty containers into truck Containers are jug, drum, or tote package size Containers must have previously contained products sold to customer by FBN Jugs are emptied, triple rinsed and cleaned properly with no residual product If jug, remove caps and booklets (place in garbage); leave the glued-on label. Remove metal handle from fertilizer pails. Lastly, ensure the empty jugs are placed in a Cleanfarms or other polyethylene bag* *Seed treatments need to be separated out into separate bags Totes and drums contain no more than 2” of residual product Containers must be in a condition to be reused/recycled (if a grower is uncertain on whether an empty is in acceptable condition, they can send pictures to their Customer Experience or Sales Representative to ensure acceptable quality. See these examples from a few refurbishing companies showing empty containers in unacceptable conditions). Cage must be free of excessive rust and bowing and there should be no or few broken welds or missing bolts Outside of container must be free from product contamination and dirt Container cannot have been used for any product other than that listed on the original label All original labels, markers, hazmat classifications, etc., must be legible and in place Plastic and steel pallets must have all welds and bolts intact with no broken or bent corners Wooden pallets must have no broken or missing boards Bottles must be intact, free of punctures, cuts and cracks Bottles must be secured with the proper fill caps, gaskets and bungs Totes must be securely closed with original lids and closures and lids and closures need to be operational All valves must be closed Bottles and cages should not be painted, marked or covered with residue At the time of pickup, the grower must sign a certification form stating the products were sold to them by FBN and that the empty containers align with the conditions stated above. We will not accept any empty containers without this form being signed. Important things to note: FBN does not have the footprint of brick and mortar locations spread across Western Canada of traditional retail and we do not charge deposits on our drums and totes. Because of this, it is not reasonable to expect that empty containers will be picked up immediately. They will be picked up when there are other deliveries or returns in the area and special trips will not be made for a single pick up. Depending on the time of year, this could lead to waiting a few days to a few months for the pickup to occur. The consolidation of empties at a single location between growers in an area will generally lead to quicker pickups. Program is subject to change.

All of our sustainability programs require that farmers enroll acres that meet the requirements of the program they enrolled in. Once the farmer enrolls in a program, the next step is to share the field boundaries of the acres enrolled. Our goal is to make this step as easy as possible for the farmer. The easiest way for a farmer to share their field boundaries is to connect their FBN® account with John Deere Operations Center or Case IH’s AFS Connect. John Deere Operations Center and AFS Connect are cloud platforms that store their agronomic information from John Deere and Case IH machines. Farmers Business Network has an API integration with John Deere and CNH that connects this information with FBN.com. Here are instructions to connect a farmer's John Deere and CNH account with FBN.com: Sign in to your FBN account . Go to the Integrations page - found under the Analyze tab > My Data > Integrations . Click on the John Deere or CNH button. If you agree to add this integration, click on the Connect with John Deere/Connect with CNH button. If you are not currently signed into MyJohnDeere/AFS Connect, you will be required to sign in. Once signed in, you will see a page from MyJohnDeere/AFS Connect asking if you want to allow FBN access to your account data. Select Allow . If the request was successful and FBN was able to finish the integration, you will see your MyJohnDeere/AFS Connect account listed as an integration. If the request failed or there was an error, you will see the integrations page with an error message. Retry the process again if this happens or contact us for help. After the data in your account has finished syncing with FBN , you will see the Last Sync date. You are now integrated with your MyJohnDeere/AFS Connect account and all files uploaded to MyJohnDeere/AFS Connect will automatically upload to your FBN account for processing, cleaning and analyzing! If farmers do not have a MyJohnDeere/AFS Connect account, the next easiest way for them to share field boundaries is to use Fieldview. Fieldview is a cloud platform that stores farmer’s agronomic information from Fieldview devices. Farmers can easily share information from Fieldview using the below instructions: Log in to Field View on your computer. Click the Data tab on the top of the screen and then Data Manager in the drop down that appears. This screen will automatically populate a list of all your events by field. Check all the field events at once by clicking the small box at the very top of this list that is located right under “20/20 Field Map Data” in FieldView. Then on the right side of that same screen, click the Actions button and then the Share Fields button. Type in the email data@farmersbusinessnetwork.com and hit Send . Change selected year and repeat steps 3 - 6 for each of the years your system has data. If farmers do not have MyJohnDeere, AFS Connect, or Fieldview, they can share precision yield data from other software providers. Instructions can be found at https://www.fbn.com/community/faq/topic/importing-data If farmers do not have precision yield data, they should share their field boundaries via FSA Maps. Here are instructions for sharing FSA maps with FBN: Go to the FSA office and request maps for acres enrolled in the sustainability program Email or text images of the maps to data@farmersbusinessnetwork.com Once maps are uploaded, the next step is to schedule a survey with a Farmers Business Network Sustainability Program Lead (SPL). You will receive an email from your assigned SPL and can check their calendar availability to schedule a meeting.

If you have integrated your MyJohnDeere account with your FBN® account but still do not see your data in FBN , please check your MyJohnDeere account permissions by following the below steps. Sign into your MyJohnDeere account Open Operations Center Click Setup and a dropdown will appear Click on Team at the very bottom of the list Now click on the Connections just below the address Find the FBN John Deere Integration connection Click on FBN John Deere Integration After the popup box shows, click on Access Make sure under Access it says Can Access Scroll down a bit and make sure Locations is set to level 3 If either of those aren’t the case, click Edit in the bottom right of the popup and edit the necessary parts to ensure everything is set correctly

FBN Direct® periodically offers promotions and special savings on a variety of products throughout the year. To see the latest promotions and special offers, log into fbn.com or the FBN app . Go to the Shop page and scroll down to the Promotions & Offers section.

For FBN Direct ® orders, you can request changes to delivery date, delivery address or delivery method (delivery to pickup and vice versa) right in your FBN ® account if your order meets the following criteria: No items in the order have shipped or been picked up Request is 7+ days before the delivery/pickup date noted in your Order History or Sales Order Acknowledgement Please Note: Available delivery dates will start from 15 days from request date to give our teams enough time to process your request and coordinate logistics. Example: If you submit a request on April 2, the earliest delivery date would be April 17. The request will apply to all items on the order. If you have a request for a specific item in the order, please note that in the comments section in the request. We will do our best to accommodate. Address change requests may affect the delivery/pickup date. Web Instructions Sign in to your FBN account and go to Order History . You can also get here by clicking on the Shop tab and then Orders in the left hand menu. Find the Sales Order you would like to change and click on View Order Details .  If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change .  If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com. Click on the relevant button and follow the prompts to submit your change request.  Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.  App Instructions Sign in to the FBN app. Tap on the Shop . Tap on the List icon in the top right of the screen. Find the Sales Order you would like to change and tap on View details .  If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change .  If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com. Click on the relevant button and follow the prompts to submit your change request.  Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.

To seamlessly connect your contracts, tickets, and settlements from your grain buyer, please follow the instructions in this article: How do I load my contracts, tickets, and settlements into the FBN app? If you’d like to manually add any additional contracts, start by making sure you are in the Market section, and then tap on My Sales at the top of the Market screen. Once in the My Sales page you can start adding manual contract information by tapping on the Add Sale button, located in the top right corner of the My Sales page. After tapping on Add Sale, you will be given three options: Contract This option is used in most cases, and is designed for users to be able to enter information on an individual contract. Once selected the user will be able to enter the following contract information: Contract Type Pricing Information Commodity Buyer Name Date of Sale Quantity Committed Crop This section is designed for users working with an FBN® advisor. If you are an FBN Advisory customer and have any questions, please reach out directly to your FBN Crop Marketing Advisor. Generic Crop Sale This section is designed to enter in a single average price for multiple contracts, instead of entering them individually. Once a user has manually entered in contract information, they will be able to find that information in My Sales .

Basis charts are an additional feature located in the Favorites tab of Bids. To find the basis charts/mapping tool, make sure you are in the Market section, and then tap on Bids at the top of the Market screen. Once in the Bids screen make sure you are in the YOUR FAVORITES tab. Then select a location and tap on a delivery period . The graph displays three different data sets over the past 12 months: the locations' basis history, the regional average and the five year average. You can get out of this view by clicking the X in the top right corner. How To: View and Manage Bids on the FBN App

Make sure you are in the Market section, and then tap on Bids at the top of the Market screen. If you have synced your account with a FBN® partner this page will automatically default to Your Favorites tab , which will include the bids to your synced locations. If your account has Favorite locations set up, you can also see this information in your Market Home screen. This view highlights the nearby prices of your two closest favorited locations. You can expand this to a full view of your favorites by clicking “View Favorites Bids”. How To: View and Manage Bids on the FBN App

This feature is only available on the desktop version at FBN.com . Make sure you are in the Market section, and then tap on My Sales at the top of the Market screen. In My Sales, make sure you’re in the Settlements tab to view all of your imported settlements. To then export Settlements , click on the Download button located on the right.

Make sure you are in the Market section, and then tap on My Sales at the top of the Market screen. Once in My Sales, make sure you’re in the Settlements tab to view all of your imported settlements. How To: Find Contracts, Scale Tickets and Settlements on the FBN App