Does FBN Direct® allow returns or exchanges on seed?

Nov 04, 2019

Yes - Returns or exchanges are allowed following the guidelines below. 

Pre-Delivery Seed Swaps
  • You may swap out any product(s) from your order for any product(s) in inventory at least 14 days days prior to the Estimated Arrival Date. The Estimated Arrival Date is communicated via email and is also available in your FBN account within the Order History page.

  • The value of the amended order must be equal to or greater than your original order or you will be charged an 4% cancellation fee.

Post-Delivery Seed Exchange
  • Soybean and hybrid rye exchanges are not permitted.

  • For products (other than soybeans and hybrid rye) that have been delivered before May 1, 2023, you may exchange for any product(s) in inventory no later than June 30, 2023.

  • For products (other than soybeans and hybrid rye) that have been delivered on or after May 1, 2023, you may exchange for any product(s) in inventory within 60 days of delivery and in no event later than August 15, 2023.

  • The products you are exchanging must be in original, unused, and undamaged condition.

  • If revised or new Sales Order is not equal to or greater in value than amount returned, the overage (Amount Returned minus new Sales Order) is considered a return and subject to a 8% restocking fee.

  • Buyer will be assessed a $150 flat fee for transportation and freight costs associated with the exchange.

Post-Delivery Seed Return
  • Soybean and hybrid rye returns are not permitted.

  • For products (other than soybeans and hybrid rye) that have been delivered, you may return these products no later than June 30, 2023. 

  • Products must be in original, unused, and undamaged condition.

  • Buyer is responsible for paying an 8% restocking fee, which will be calculated based on the dollar value of the products that are returned.

  • Buyer will be assessed a $150 flat fee for transportation and freight costs associated with the exchange.

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