How do I change my delivery date, address or delivery method?

For FBN Direct® orders, you can request changes to delivery date, delivery address, or delivery method (changing from delivery to pickup or from pickup to delivery) right in your FBN® account if your order meets the following criteria:

• No items in the order have shipped or been picked up

• Request is 7+ days before the delivery/pickup date noted in your Order History or Sales Order Acknowledgement

Please note:

• Available delivery dates will start from 15 days from request date to give our teams enough time to process your request and coordinate logistics.

  • Example: If you submit a request on April 2, the earliest delivery date would be April 17.

• The request will apply to all items on the order. If you have a request for a specific item in the order, please note that in the comments section in the request. We will do our best to accommodate.

• Address change requests may affect the delivery/pickup date.

Requesting Changes via FBN.com

1. Sign in to your FBN account and go to Order History. You can also get here by clicking on the Shop tab and then Orders in the left hand menu.

2. Find the Sales Order you would like to change and click on View Order Details. 

3. If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change. 

   • If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com.

4. Click on the relevant button and follow the prompts to submit your change request. 

5. Once submitted, our customer service team will review and follow up with you to confirm if your request was approved. 

Requesting Changes via the FBN App

1. Sign in to the FBN app.

2. Tap on the Shop.

3. Tap on the List icon in the top right of the screen.

4. Find the Sales Order you would like to change and tap on View details. 

5. If your order meets the above criteria, you will see buttons for Request Delivery Date Change and Request Address Change. 

   • If the buttons do not show or you’d rather contact a representative directly, please call 1-844-200-3276 or email support@farmersbusinessnetwork.com.

6. Click on the relevant button and follow the prompts to submit your change request. 

7. Once submitted, our customer service team will review and follow up with you to confirm if your request was approved.